The packaging and tiers framework we install for every client for marketing and creative agencies
A repeatable, seven-part framework for running packaging and tiers as a system — the same one we use inside every Growth Broker engagement. Written for agency owners and heads of new business.
This edition is written for agency owners and heads of new business. In marketing and creative agencies, agencies sell their own outcome — the playbook has to be one they would proudly resell, so the way you install packaging and tiers has to reflect that reality from day one.
We have installed packaging and tiers inside more than fifty companies. This is the framework we reach for every time. Packaging and tiers is the shape of the offer that channels buyers into the right plan, and the framework exists to keep that definition honest under real conditions.
Part one, diagnosis. Before you touch the model, name the constraint: finance, demand, access, or conversion. Packaging and tiers applied to the wrong constraint is theatre.
Part two, target. Narrow to one industry, one role, one trigger. Every extra dimension halves conversion.
The binding constraint we see in marketing and creative agencies is almost always owner-time bottleneck on the sales function. Packaging and tiers is only useful in this vertical when it is pointed at that constraint — not at a generic growth number borrowed from another category.
Part three, offer. What is the buyer's next step, and what makes it obvious? The offer, not the copy, is what carries.
Part four, engine. Tools, sequences, data. Buy the minimum you can operate; every extra tool is a future dependency.
Part five, operating rhythm. Monday plan, Friday review, weekly average contract value by tier. Nothing about the model is left to memory.
Parts six and seven, learning and allocation. What did we learn last week; where does next week's dollar go. Once those two loops are live, packaging and tiers compounds and the framework stops being visible.
Concretely for marketing and creative agencies: agencies that install this stop trading time for pipeline and start productising it. That is the reason it is worth installing packaging and tiers properly rather than half-heartedly across three vendors.
Frequently asked questions
Pricing · agencies — answered
- Does packaging and tiers work for marketing and creative agencies?
- Yes — provided it is aimed at owner-time bottleneck on the sales function rather than a generic growth number. Agencies that install this stop trading time for pipeline and start productising it.
- Do I need all seven parts to see results?
- Diagnosis, target, and operating rhythm are the non-negotiables. The others can lag by weeks, not quarters.
- How long does the framework take to install?
- Six to twelve weeks depending on the state of the data and the size of the team.
- Can I adapt the framework to my stack?
- The framework is stack-agnostic. Tooling is part four and is the most swappable piece.
- What is the biggest risk to the framework?
- Three tiers labelled small, medium, large that mean nothing — usually because a stakeholder shortcuts diagnosis to get to spend.
- What is the agencies specific pitfall with packaging and tiers?
- Running the generic playbook without adapting to agencies sell their own outcome — the playbook has to be one they would proudly resell. The install has to be vertical-first.
Growth Broker editorial
Filed under pricing · agencies